Terms of Use

Welcome to Leisure & Experience!

Leisure & Experience constitutes a digital hub ambitioning to facilitate the leisure experience globally. A slogan expresses this vision and the related mission: “Facilitate the leisure experience globally!”. A digital services platform (Software as Service -SaaS), named “Leisure & Experience” or “L&E”, materializes it. The SaaS platform targets the following stakeholders:

We aim to gather people looking for leisure activities and entities or individuals proposing them. Leisure & Experience is not a travel or tour agency nor a supplier of tours, activities, or experiences.

These Terms of Use apply to any use of the Leisure & Experience’s services. Please read them carefully, as they contain important information concerning your legal rights and their limitations, as well as a section regarding applicable law and jurisdiction of disputes. By accessing or using Leisure & Expriences's services, you must indicate that you have read the Terms of User and agree to respect them. You must also agree with the Term of Use to access or use the services.

Hereunder, you can find the plan of the document:

1. Getting Started

For getting started, we introduce the 5 following topics:

1.1. Precisions about the Terms of Use

These terms of use, together with the Privacy Policy (collectively, the “Terms of Use”) set out the terms on which Leisure & Experience, a joint-venture between Anako Software Consulting established in Belgium/76 Rue du Comte 5140, Anako Consulting established in Gabon, and Keywise Technology establihed in the United States, with specific specified terms “Leisure & Experience”, “L&E” “we”, “us”, “our”), provides services (the “Services”) through the Leisure & Experience technical platform (the “Platform”)

The term “Services” includes any features or services made available by the platform, i.e; the discovery, the booking, the planning, the participation, the import of activities from other sources for private uses or community uses, the data storage, and the sharing of social media. The Services are available through our website ( www.leisure-experience.com), together with all related domains, white label, and affiliate sites, mobile properties, and related applications, (collectively referred to as the “Website”) and over the telephone.

When we refer to “you”, we mean any person that accesses or uses the Services. You can be someone looking for activities, organizing activities, promoting activities for proposing activities satelliting leisure activities. . 

1.2. Contact Us

You can contact Leisure & Experience by mailing info@leisure-experience.com or from the contact form on the Customer Care Page (www.support.leisure-experience.com). You can also write to us at the following address: Leisure & Experience, Belgium., 5140 Rue du Comté.

1.3 Relationship with us

These Terms of Use govern your relationship with us in respect of your use of the Services, including any use of platform features such as data storage, planner, and bookings.

The term “Experience “refers to activities/events or bundles of activities/events advertised on the Website and made available by a third-party supplier. The term “Organizer” points to a person or an organization that proposes activity through us. “The word “Retailer” designates a person or an organization that makes available activities on behalf of an organizer. The term “”

1.4 Your account

By using or accessing the Services, by booking an Activity (“Activities”, “Events”, “Bundle of activities or events”), and creating an account on the Website (a “Leisure & Experience Account”), you agree to be bound by these Terms of Use without modification, and you represent that you have read and understood them. In all Booking arrangements, the person making the Booking shall be deemed to have accepted these Terms of Use on behalf of all the persons named in the Booking.

1.5 Update the terms of use

We may update or modify these Terms of Use at any moment. We assume you understand and agree that your continued access or use of the Services after such change implies your acceptance of the updated Terms of Use. The top of this page will display the date of the change. The updated Terms of Use will take effect when published. You are responsible for reading the most recent version of the Terms of Use.

1.6 Translations

The website may contain translations powered by Google and Deepl. They both disclaim all warranties related to the translations express and implied. Their disclaim include warranties of accuracy, reliability, and warranties of merchantability, fitness for a particular purpose, and non-infringement.

2. Use of the Services

2.1. Condition of use

The minimum age to use the site is 13 years old. If you meet the age restriction, you warrant the accuracy, completeness, and update of the information you supply in the course of your use of the Services. There is no data collection for anyone under the age of 13.

2.2. No Commercial Use and Fraudulent Request

The use of the services is restricted to personal and non-commercial purposes. It implies you commit to making only legitimate requests to make a booking or contact the activity supplier or promoter. The speculative, false, or fraudulent requests lead to the suspension of the service.

2.3. No action on behalf of competitors or for suspended accounts

You further represent and warrant that you (a) are not currently suspended and have not previously been banned by Leisure & Experiences from using the Services; (b) are not acting on behalf of a competitor of Leisure & Experience; (c) will not create more than one Leisure & Experience Account; and (d) have full power and authority to enter into this legally binding agreement and in doing so will not violate any other agreement to which you are a party.

2.4. Account Suspension in case of violation of Terms of Use

We retain the right at our sole discretion to deny access to the Services to anyone at any time and for any reason, including, but not limited to, violation of these Terms of Use.

2.5. Access to inappropriate content

We engage to prevent you from exposure to content that is offensive, indecent, inaccurate, objectionable, or otherwise inappropriate. However, you may be exposed to such content. We do not endorse such content, and cannot vouch for its accuracy. You therefore access and use the Website at your own risk.

3. Leisure & Experience Accounts

3.1. Identification and Authentification

An account is required to access some of the features on the Website or other services. You may need to provide your personal information. You are responsible for maintaining the confidentiality of log-in credentials or external services authentification (e.g. Gmail, Facebook). You are also solely responsible for all activities that occur in connection with your Account. You agree to notify us immediately of any unauthorized use of your Account.

3.2. Personal Use of The Account

Your Account is for your personal use only. You must not impersonate someone else (e.g., adopt the identity of a celebrity), create an Account for someone else, provide an e-mail address or other personal details other than your own, or create multiple Accounts.

3.3. Access Deny

We may terminate or suspend access to your Account or your ability to use the Services, in whole or in part, at our sole discretion, for any or no reason, and without notice or liability of any kind. For example, in case of misuse of the Website. Any such termination or suspension could prevent you from accessing your Account, the Website, User Content), and/or any other related information.

3.4. Access Closure

You may terminate your Leisure & Experience Account at any time by contacting us to request the closure of your Account and the stopping of any parts of the Services. If we close your Account, we may continue to display your previously published User Content and are under no obligation to remove any of your User Content.

3.5. Liability in case of Unauthorized Use of your account

AS A USER OF THE SERVICES, YOU UNDERSTAND AND AGREE THAT: (1) NEITHER NOR LEISURE & EXPERIENCE, ITS AFFILIATES WILL HAVE ANY LIABILITY TO YOU OR OTHERS FOR ANY UNAUTHORIZED USE (e.g. BOOKINGS, ADDING OF USER CONTENT) MADE USING YOUR ACCOUNT AND/OR ACCOUNT CREDENTIALS; AND (2) THE UNAUTHORIZED USE OF YOUR ACCOUNT AND/OR Leisure & Experience ACCOUNT CREDENTIALS COULD CAUSE YOU TO INCUR LIABILITY TO Leisure & Experience AND OTHER USERS.

4. Website Prohibited Activities

4.1 Content

We own the content and information on the Website (including, but not limited to, messages, data, information, text, music, sound, photos, graphics, video, maps, icons, and software (including Software, as defined in Section 8.2), code or other material, and collectively described herein as the “Website Content”), as well as the infrastructure, used to provide such Website Content. You agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any Website Content, or any products or services obtained from or through the Website. Any other use of the Website Content, products, and/or services requires the prior written permission of Leisure & Experience.

When you added content and information to the application, there is a co-ownership between you and us. Regardless of the fact you make the content private, accessible to a group of users, or made public.

4.2. Actions Prohibited

Additionally, you agree that you will not and will not assist or enable others to:

5. Electronic Communications

When you use the Leisure & Experience platform, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically and agree that we may communicate with you in a variety of ways, such as by e-mail, in-app push notices, or by posting notices and messages on the Website. You may unsubscribe from marketing-related e-mails by emailing unsubscribe@Leisure & Experience.com, however, we may continue to send you non-marketing messages, such as messages related to any upcoming Bookings.

6. Content

6.1. Description

You and other users of the Website may contribute to it in many ways, including submitting adding activities, emails, writing reviews, making postings, uploading and posting photos or videos, making comments or suggestions, submitting ideas, filling out public profiles, rating other users' contributions and making other similar contributions or submissions to the Website and/or otherwise to Leisure & Experience (collectively, “User Content”). We may use User Content in several ways, including but not limited to displaying it on the Website, reformatting it, translating it into other languages, editing it for clarity and grammar, incorporating it into advertisements and other works, creating derivative works from it, promoting it, distributing it, and allowing others to do the same in connection with their websites, mobile properties, applications, and media platforms.

6.2. Right to use

By submitting User Content, you grant Leisure & Experience and its affiliates a worldwide, non-exclusive, royalty-free, fully paid-up, perpetual, transferable, irrevocable, and fully sub-licensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such User Content throughout the world in any media, now known or hereafter devised, for any purpose; and (b) use the name that you submit in connection with such User Content. You acknowledge that Leisure & Experience may choose to provide attribution of your User Content at our discretion. You further grant Leisure & Experience the right to pursue at law any person or entity that violates your Leisure & Experience’s right in the User Content by a breach of these Terms of Use. You acknowledge and agree that User Content is non-confidential and non-proprietary. If it is determined that you retain moral rights (including rights of attribution or integrity) in the User Content, you hereby declare that (a) you do not require that any personally identifying information be used in connection with the User Content, or any derivative works of or upgrades or updates thereto; (b) you have no objection to the publication, use, modification, deletion and exploitation of the User Content by Leisure & Experience or its licensees, successors and assigns; (c) you forever waive and agree not to claim or assert any entitlement to any moral rights of an author in any of the User Content; and (d) you forever release Leisure & Experience, and its licensees, successors and assigns, from any claims that you could otherwise assert against Leisure & Experience by any such moral rights.

6.3. Advertisements

Leisure & Experience and its affiliates may display advertisements and another information adjacent to or included with your User Content on the Website. You are not entitled to any compensation for such advertisements. The manner, mode, and extent of such advertising are subject to change without notice to you.

6.4. Content in the website interactive areas

The website may contain discussion forums, bulletin boards, review services, or other forums in which you and other users of the Website may post User Content (“Interactive Areas”). Within such Interactive Areas, you are solely responsible for your use of such Interactive Areas and use them at your own risk. By using any Interactive Areas, you expressly agree not to post, upload to, transmit, distribute, store, create or otherwise publish through the Website any User Content that comprises or includes:

6.5. Responsibility of the User Content

You alone are responsible for the User Content you submit. You assume all risks associated with such User Content, including anyone's reliance on its accuracy, completeness, or usefulness, or any disclosure by you of information in such User Content that makes you personally identifiable. You represent that you own, or have the necessary permissions to use, and authorize the use of, such User Content as described herein. You may not imply that such User Content is in any way sponsored or endorsed by Leisure & Experience.

6.6 No-liability of Leisure & Experience

Leisure & Experience takes no responsibility and assumes no liability for any User Content posted, stored, or uploaded by you or any third party, or for any loss or damage thereto, nor is Leisure & Experience liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter.

6.7 Actions to remove undesirable content

Although Leisure & Experience has no obligation to screen, edit or monitor any User Content, Leisure & Experience reserves the right and has absolute discretion, to remove, screen, translate or edit without notice any User Content at any time and for any reason, and/or to have such actions performed by third parties on its behalf, and you are solely responsible for creating back-up copies and replacements of your User Content at your sole cost and expense. Leisure & Experience has no obligation to retain or provide you with copies of your User Content, nor do we guarantee any confidentiality concerning your User Content.

6.8 Interactive Areas and/or the Website.

Any use by you of the Interactive Areas or other portions of the Website in violation of the foregoing violates these Terms of Use and may result in, among other things, termination or suspension of your rights to use the Interactive Areas and/or the Website.

7. Links to Third Party Websites

Leisure & Experience aims to become a hub. It will integrate with several websites and applications named “Third Party Websites”.

7.1. Hyperlinks to websites

The Website may contain hyperlinks to websites operated by parties other than Leisure & Experience (“Third Party Sites”. Such hyperlinks are provided for your reference only. Their presence on the Website does not signify any endorsement by Leisure & Experience of the material on such Third Party Sites nor any association with their operators.

7.2. Content of Third Party Sites

We do not control Third Party Sites and are not responsible for their contents, or the privacy or other practices of those that own and operate them.

7.3 Download of Content from Third Party Sites

It is your responsibility to ensure that whatever hyperlinks you select and/or software you download (whether from the Website or Third Party Sites and including Software, as defined in Section 8.2) are free of Viruses.

7.4 Link your Leisure & Experience Website with a Thrid-Party Website

In some cases, you may be asked on a Third Party Site if you wish to link your profile on Leisure & Experience to a profile on such Third Party Site. Choosing to do so is optional. If you decide to link your profiles and you later wish to disable the such link, you should contact the Third Party Site.

8. Software on the Website

8.1. Countries with an Embargo

Software from the Website is further subject to United States export controls. No software from the Website may be downloaded or otherwise exported or re-exported (a) into (or to a national or resident of) Cuba, Iraq, Sudan, North Korea, Iran, Syria, or any other country to which the U.S. has embargoed goods, or (b) to anyone on the U.S. Treasury Department list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders. By using the Website, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list.

8.2. Ownership of the Sofware

Any software (including, without limitation, all HTML, CSS, XML, Python, JavaScript code, and Active X controls) that is made available to download from the Website (“Software”) is owned by and is the copyrighted work of Leisure & Experience, or Leisure & Experience affiliates, or other third parties as identified. Your use of such Software is governed by the terms of the end user license agreement which accompanies or is included with, the Software (“License Agreement”), if any. You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms. For any Software made available for download on the Website not accompanied by a License Agreement, we hereby grant to you, the user, a limited, personal, non-transferable license to use the Software for viewing and otherwise using the Website by these Terms of Use and for no other purpose.

8.3. Copyright

You acknowledge and agree that all Software contained on the Website is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

8.4. Copying or Reproduction of the Software

WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED. THE SOFTWARE IS WARRANTED, IF AT ALL, ONLY BY THE TERMS OF THE APPLICABLE LICENSE AGREEMENT.

9. Copyright and Trademark Notices

9.1. Leisure & Experience Trademark

Excluding Third Party Content, the Website and all content of the Website including, but not limited to, all visual interfaces, interactive features, custom graphics, design, computer code, products, software, a compilation of other content (such as compilation of third party content), and other elements and components of the Website are: ©2022 Leisure & Experience, Inc. All rights reserved. Leisure & Experience is not responsible for content on websites operated by parties other than Leisure & Experience. All other product or service names or slogans displayed on the Website (including those of the Products) are registered and/or common law trademarks of Leisure & Experience, Inc. and/or its suppliers or licensors, and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Leisure & Experience or the applicable trademark holder. In addition, the look and feel of the Website, including all page headers, custom graphics, button icons, and scripts, is the service mark, trademark, and/or trade dress of Leisure & Experience and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Leisure & Experience. All other trademarks, registered trademarks, product names, and company names or logos mentioned on the Website are the property of their respective owners. Reference to any products, services, processes, or other information, by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship, or recommendation thereof by Leisure & Experience.

9.2. Communication of an infringement of either your brand or our brand

If you are aware of an infringement of either your brand or our brand, click here and follow the Copyright Complaint Policy instructions. We only address messages concerning brand infringement at the email address ta-copyright@leisure-experience.com.

10. Products and Booking Reservations

10.1 Products

Leisure & Experience provides the Platform through which you can enter into a contract with a third-party supplier of a Product (“Supplier”). Leisure & Experience is not a supplier of any Product, and your contract for the supply of any Product you Book will be directly between you and the applicable Supplier. In respect of each Booking, Leisure & Experience acts as a disclosed agent on behalf of the Supplier, meaning that a Product listing represents an invitation to you to make an offer to a Supplier and that we are free to accept or reject such offer on behalf of that Supplier. These Terms of Use govern your use of the Services, which includes your use of the Platform through which you may make such an offer to a Supplier. However, the provision of the Product you Book will be subject to the terms and conditions displayed on the Website in respect of such Product, any information made available to you during the Booking process, and the terms and conditions of the Supplier with whom you have a legal contract for the supply of the Product.

10.2. Booking

If you make a Booking, you agree to review and be bound by the applicable Supplier's terms and conditions and any other rules or policies related to the Product (the “Supplier Terms”). Notwithstanding the foregoing, to the extent that the Supplier Terms conflict with these Terms of Use in respect of your legal relationship with Leisure & Experience, these Terms of Use shall prevail. Your interactions with Suppliers are at your own risk. Leisure & Experience will have no liability concerning the acts, omissions, errors, representations, warranties, breaches, or negligence of any Supplier or for any personal injuries, death, property damage, or other damages or expenses resulting from your interactions with any Supplier.

10.3. Liabilities of Leisure & Experience

Leisure & Experience is not a travel agency and does not provide or own any Experiences. Although Leisure & Experience provides the Website with information about Products and facilitates Bookings, such actions do not in any way constitute Leisure & Experience's sponsorship or approval of such Suppliers, or any affiliation between Leisure & Experience and any Supplier. Although Leisure & Experience Members may rate and review particular Products based on their own experiences, Leisure & Experience does not endorse or recommend any Products. You agree that Leisure & Experience is not responsible for the accuracy or completeness of information it obtains from Suppliers and/or that is displayed on the Website.

10.4 Your Eligibility to Purchase or Book a Product

By making a Booking, you warrant that you are at least 18 years of age, and that you possess the legal authority to enter into both this binding agreement and a binding agreement with the Supplier, to use the Services, to purchase the Product, and that all information you supply is true and accurate. You further agree that you will use the Platform to make only legitimate Bookings for you and/or others for whom you are legally authorized to act.

11. Pricing

The price of each Product will be quoted on a per-person basis unless otherwise specified.

Prices are based on the local tariff at the time of quoting, converted at the prevailing foreign-exchange rate as determined by Leisure & Experience. See Section 12 for more information about currency conversions.

Price quotations are subject to change without notice until a Booking has been made.

Unless the Supplier has otherwise specified, prices do not include any local taxes or use fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges, or international transportation tax.

Inclusions are determined by the Supplier. Prices do not include tips/gratuities; passport and visa fees; baggage and personal insurance; any items of a personal nature; taxes or duties; and any beverages or food that the Supplier has not specifically stated included.

12. Currency Conversions

If Leisure & Experience provides a currency converter, currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified, and actual rates may vary. Currency quotes may not be updated daily, and Leisure & Experience and its affiliates do not warrant or guarantee accuracy. Leisure & Experience shall not be liable to you if prices change due to currency fluctuations.

13. Payments

13.1. Collection of Payments Information

When you make a Booking, Leisure & Experience collects your payment information and processes your payment as described in Section 14. In doing so, Leisure & Experience acts as the limited payment collection agent of the Supplier, collecting your payment for the applicable Product(s) on behalf of such Supplier. Full payment by credit or debit card is required to make a Booking unless otherwise specified. The payee will be listed as Leisure & Experience/Tripadvisor on your statement.

13.2. Tax Collection

The value of your Booking may be subject to taxes, duties, foreign transactions, currency exchange, or other fees. Your bank or payment card company may convert the payment into the local currency and may charge fees, resulting in differences between the amount displayed through the Platform, and the final amount charged to you. Leisure & Experience recommends that you contact your bank or card company if you have any questions concerning any applicable currency conversion or fees.

14. Payment Processing

14.1 Services

Under these Terms of Use, the payment processing services for the Services provided are provided by Leisure & Experience Limited (on behalf of Leisure & Experience Inc.), by Leisure & Experience Inc., or by Leisure & Experience Systems Pty Limited, depending on the payment method used for your Booking. Leisure & Experience Limited's registered office address is 7 Soho Square, London W1D 3QB, UK. Leisure & Experience Systems Pty Limited's registered office address is Level 5, 219 Cleveland St, Redfern, NSW 2016, Australia.

14.2. Booking Payment

In the event you make a Booking using a credit or debit card and your payment is processed via a European acquirer, the payment processing services will be provided by Leisure & Experience Limited on behalf of Leisure & Experience Inc. (generally indicated by Leisure & Experience Limited being referenced on your card statement). For a Booking made using any other payment method, the payment processing services will be provided by either Leisure & Experience Inc. or Leisure & Experience Systems Pty Limited (as stated on the applicable payment statement). If your payment was processed by Leisure & Experience Limited or Leisure & Experience Inc., the Terms of Use constitute an agreement between you and Leisure & Experience Inc. If your payment was processed by Leisure & Experience Systems Pty Limited, the Terms of Use are an agreement between you and Leisure & Experience Systems Pty Limited, and the Services are provided to you by Leisure & Experience Systems Pty Limited. For the avoidance of doubt, these Terms of Use never constitute an agreement between you and Leisure & Experience Limited.

15. Modifications or Cancellations by You

15.1. Refund after cancellation

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15.2. Cancellation Notice Period

The standard cancellation policy allows you to request a change to and/or cancel a Booking up until 24 hours before the start time of the Booking; or if the Experience does not have an explicit start time, the deadline to request a change or to cancel will generally be 11:59 pm, two days before the start date. Timings are calculated by the time zone of the Experience.

15.3. Non-Refundable Products

If any Product is designated as 'All Sales Final' or with materially similar messaging (which includes but is not limited to all group bookings booked through our Group Bookings Department), it is non-refundable, and it will not be possible to change or cancel it after making a Booking. A minority of Products have other, different cancellation policies. In all circumstances, you must check the cancellation policy contained in the applicable Product listing at the time of your Booking, which is the policy that will apply to and govern the terms of your cancellation and any refunds.

15.4. Online cancellation

Notwithstanding Sections 15.2 and 15.3, (a) requests for modifications and amendments to a Booking, including date change requests (collectively, a “Change Request”) should be made online through the 'Manage My Booking' section of the Website; and (b) if it is possible to implement a Change Request, Leisure & Experience shall not charge a fee for doing so, as long as the Change Request is received by us by the deadline specified in the Product listing. Please note that a Supplier may charge a fee to accommodate a Change Request; in such circumstances, you will be required to pay such a fee so that Leisure & Experience may successfully process your Change Request.

15.5. Acceptation of the Cancellation

All Change Requests shall be processed by Leisure & Experience subject to the availability and agreement of the applicable Supplier. Leisure & Experience does not guarantee the success of any Change Request. To the extent the Supplier is unwilling or unable to accept such Change Request, then your right to a refund (if any) shall be governed by the cancellation terms of your Booking.

15.6. Discount continuity

If you make a Booking using a promotion code, or if you accept a discount or special-offer price during the check-out process, you may invalidate your discount or special-offer price by making a Change Request after Booking.

15.7. No refund after the Experience Kick-Off

No refunds are available once an Experience has started, or in respect of any Product's package, accommodation, meals, or any other services that have started to be used.

16. Other Modifications and Cancellations

16.1. Changes made by the Supplier on a Booking

Occasionally a Supplier may make a change to a Product after your purchase, including but not limited to the date, price, inclusions, coverage, age requirements, and/or any other Product features and/or requirements. As a result, Leisure & Experience (acting on the Supplier’s behalf), reserves the right to cancel, change or substitute any Product that you have purchased, at any time, for any reason. If the change proposed by the Supplier is material (for example, a change in dates and/or a significant change to the itinerary), and you are dissatisfied with the alternative that is offered, you will be entitled to a full refund of the original purchase price.

16.2. Cancellations of a Booking by Us

We may decide, in our sole discretion, that it is necessary or desirable for the protection of our interests, the Supplier's interests and/or your interests, to withdraw our Services resulting in an override of the Product's cancellation policy and the effective cancellation of a Booking. We may also determine, in our sole discretion, to arrange refund to you part or all of the amounts charged to you. You agree that we and the applicable Supplier shall have no liability for such cancellations or refunds.

17. Passports, Visas & Insurance

17.1. Meeting the Foreign Entry Requirements

When you make a Booking, you are responsible for ensuring that you meet all foreign entry requirements and that your travel documents, including passports and visas, are in order.

17.2. Consult the Official Information for Passeport and Visa

For applicable passport and visa requirements, you should consult the relevant embassy or consulate for information. Such requirements may change at any time, and it is your responsibility to check for up-to-date information before making a Booking and before your departure. Leisure & Experience accepts no liability in connection with any person who is refused entry onto a flight or into any country, including countries such person may just be passing through en route to their destination.

17.3. Changes of Visa and Health Requirements

As visa and health requirements are subject to change without notice, Leisure & Experience recommends that you verify health and visa requirements with the appropriate consulate prior to departure. It is also your responsibility to consult your physician for current recommendations on inoculations before you travel internationally, and to ensure that you meet all health entry requirements and follow all medical guidance related to your trip.

17.4. Purchase a Travel Insurance Policy

Leisure & Experience strongly recommends that you purchase a comprehensive travel insurance policy before departure to protect your Product purchase. If you cancel your trip or significantly alter travel dates, your travel insurance policy may reimburse the cost of cancellation fees and related expenses. Please review your travel insurance policy carefully for related terms and conditions.

17.5. Consult Government Websites for Official Information

Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Leisure & Experience urges customers to investigate and review travel prohibitions, warnings, announcements, and advisories issued by destination country governments before booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found on government websites.

17.6. No Liability of Leisure & Experience for Travel Advice or Damages and Losses

Leisure & Experience DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO ANY DESTINATION IS ADVISABLE OR WITHOUT RISK, AND Leisure & Experience IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.

18. Our Liability

18.1. Purpose of the Section

PLEASE READ THIS SECTION CAREFULLY. THIS SECTION LIMITS Leisure & Experience'S LIABILITY TO YOU FOR ISSUES THAT MAY ARISE IN CONNECTION WITH YOUR USE OF THE SERVICES. IF YOU DO NOT UNDERSTAND THE TERMS IN THIS SECTION OR ELSEWHERE IN THESE TERMS OF USE, PLEASE CONSULT A LAWYER FOR CLARIFICATION BEFORE ACCESSING OR USING THE SERVICES.

18.2. Accuracy of the Content

THE INFORMATION, CONTENT, SOFTWARE, PLATFORM, AND SERVICES PROVIDED BY LEISURE & EXPERIENCE MAY INCLUDE INACCURACIES OR ERRORS, INCLUDING about RESERVATION AVAILABILITY AND PRICING ERRORS. LEISURE & EXPERIENCE, ITS PARENT, SUBSIDIARIES AND CORPORATE AFFILIATES (COLLECTIVELY, THE “LEISURE & EXPERIENCE GROUP COMPANIES”) DO NOT GUARANTEE THE ACCURACY OF AND DISCLAIM ALL LIABILITY FOR, ANY ERRORS OR OTHER INACCURACIES RELATING TO THE INFORMATION AND DESCRIPTION OF THE PRODUCTS AND OTHER SERVICES (INCLUDING, WITHOUT LIMITATION, THE PRICING, AVAILABILITY, PHOTOGRAPHS, FEATURES, INCLUSIONS AND EXCLUSIONS, GENERAL PRODUCT DESCRIPTIONS, REVIEWS, AND RATINGS, ETC.). IN ADDITION, Leisure & Experience EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY AVAILABILITY AND PRICING ERRORS AND/OR ON BOOKINGS MADE UNDER AN INCORRECT PRICE.

18.3. Suitability of the Information, Content, Products and Services

THE LEISURE & EXPERIENCE GROUP COMPANIES MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, CONTENT, SOFTWARE, PLATFORM, PRODUCTS, AND OTHER SERVICES FOR ANY PURPOSE, AND THE INCLUSION OR OFFERING OF ANY PRODUCTS OR SERVICES DOES NOT CONSTITUTE ANY ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCTS OR SERVICES BY THE Leisure & Experience GROUP COMPANIES. ALL SUCH INFORMATION, CONTENT, SOFTWARE, PLATFORM, PRODUCTS, AND SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. THE LEISURE & EXPERIENCE GROUP COMPANIES DISCLAIM ALL WARRANTIES AND CONDITIONS THAT THE PLATFORM IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. LEISURE & EXPERIENCE HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS CONCERING THIS INFORMATION, CONTENT, SOFTWARE, PLATFORM, PRODUCTS, AND SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, TO THE EXTENT PERMITTED BY LAW.

18.4. No-Liability of Behaf of the Experience Suppliers and Distributors

THE SUPPLIERS ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF ANY OF THE LEISURE & EXPERIENCE GROUP COMPANIES. THE LEISURE & EXPRIENCE GROUP COMPANIES ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES, NEGLIGENCE OR MISCONDUCT OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURY, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM OR OTHERWISE ARISING FROM ANY BOOKING OR USE OF A PRODUCT. THE LEISURE & EXPERIENCE GROUP COMPANIES HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND THEIR DIRECT CONTROL, AND THEY HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.

18.5 No Liability for Damages during an Experience

IN NO EVENT SHALL THE LEISURE & EXPERIENCE GROUP COMPANIES (OR ANY OF THEIR OFFICERS, DIRECTORS AND AFFILIATES) BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION LOSS OF DATA OR INFORMATION OR COSTS TO PROCURE SUBSTITUTE GOODS OR SERVICES) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, A PRODUCT OR A BOOKING, OR YOUR ACCESS TO, DISPLAY OF OR USE OF THE SERVICES WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF LEISURE & EXPERIENCE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

18.6. No Liability for any Loss or Damage

If any Leisure & Experience Group Company is found liable for any loss or damage that arises out of or is in any way connected with your use of the Services or with a Booking or use of a Product, then the Leisure & Experience Group Companies' liabilities will in no event exceed, in the aggregate, the greater of (a) the sum paid to Leisure & Experience in respect of the Booking giving rise to the claim.

18.7. Limitations of our Liability

The limitation of liability outlined in this Section 18 reflects the allocation of risk between the parties. The limitations specified in this Section will survive and apply even if any limited remedy specified in these Terms of Use is found to have failed in its essential purpose. The limitations of liability provided in these Terms of Use inure to the benefit of the Leisure & Experience Group Companies.

19. Your Liability

You agree to defend and indemnify Leisure & Experience and the Leisure & Experience Group Companies and all of their respective officers, directors, employees and agents from and against any claims, causes of action, demands, suits, proceedings, investigations, losses, damages, fines, penalties, fees, expenses, costs and any other liabilities of any kind or nature including but not limited to reasonable legal and accounting fees, arising out of or related to:

20. Leisure & ExperienceTickets

20.1. Brand Ticket or Voucher on Behalf of the Supplier

You will receive a Leisure & Experience-branded ticket (or, alternatively a voucher from the Supplier) (in each case, a “Ticket”) for each Product you you Book, with such Ticket being issued on behalf of the applicable Supplier. In order to access and print your Ticket, you will be directed to a secure webpage hosted by Leisure & Experience that contains a link to your Ticket. Certain Bookings will result in your being provided with an electronic Ticket as well as or instead of a paper Ticket.

20.2. Ticket to Book or Redeem a Ticket

You must provide the original, authentic Ticket to the applicable Supplier in order to redeem your Product. Your Booking cannot be honored or redeemed without presenting a valid Ticket. Ensure you read the terms and conditions relating to your Booking in order to understand what will be required by the Supplier by way of Ticket presentation.

20.3. Valid Photo to Redeem a Ticket

For security purposes, when redeeming your Ticket you must present a valid photo ID and sign the Ticket.

20.4. Payment Card for a Purchase

In some cases, a Supplier may also require that you present the payment card used to purchase your Product at the time of redemption. This typically applies to attraction and show tickets. You should be advised at check-out whether or not this will be required. If you have questions about such a requirement, contact Leisure & Experience's Customer Care team.

21. General Provisions

21.1 No Joint-Venture Between Leisure & Experience and You

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21.2 Terms of Use and Existing Laws

Leisure & Experience's performance of these Terms of Use is subject to existing laws and legal process, and nothing contained in these Terms of Use limits Leisure & Experience's right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of the Services or information provided to or gathered by Leisure & Experience with respect to such use. To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to your access or use of the Services within two (2) years from the date on which such claim or action arose or accrued or such claim or cause of action will be irrevocably waived.

21.3. Case of invalid or unenforceable Terms of Use

If any part of these Terms of Use is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remaining provisions in these Terms of Use shall continue in effect.

21.4. Terms of Use as the Agreement between You and Leisure & Experience

These Terms of Use (and any other terms and conditions referenced herein) constitute the entire agreement between you and Leisure & Experience with respect to the Services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and Leisure & Experience with respect to the Services. A printed version of these Terms of Use and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms of Use to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

21.5 Any rights not expressly granted herein are reserved

22. Jurisdiction and Governing Law.

22.1. Countries

The Services are provided by the U.S. and the U.E. entity and these Terms of Use is governed by the laws of the Commonwealth of Massachusetts, USA and the European Union. You hereby consent to the exclusive jurisdiction and venue of courts in Boston, Massachusetts, USA and stipulate to the fairness and convenience of proceedings in such courts for all disputes arising out of or relating to the use of the Services and in the European Unison. You agree that all claims you may have against Leisure & Experience arising from or relating to the Services must be heard and resolved in a court of competent subject matter jurisdiction located in Boston, Massachusetts.

22.2. Use of the Service in your Country

Use of the Services is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph. The foregoing shall not apply to the extent that applicable law in your country of residence requires application of another law and/or jurisdiction and this cannot be excluded by contract