Privacy and Cookies Statement

Trust shapes the sharing of your personal information with us. We commit ourselves to ensuring the respect of your privacy when visiting or using our services. We recommend you read carefully this privacy and cookies statement (“Statement”) carefully to take knowledge of our privacy practices.

Leisure & Experience constitutes a joint venture of 3 companies: Anako Software & Consulting (located in Belgium, 76 Rue du Comté - 5140 Ligny), Anako Consulting (located in Gabon), Keywise Technology (located in the US) create, own equally, and operate the Leisure & Experience digital hub. The digital hub leverages a technical platform to supply you with services.

We supply a service that enables users or customers (“you”, “your”) to propose, promote, discover, find, plan, book, and sell leisure experiences worldwide. We refer to them as Services

You accept the practices described below by using our Services and visiting our websites and related applications, whether on a computer, phone, tablet, or similar device (these are all referred to as a “Device”).

As a global company, we operate in a number of countries and territories where the laws and customs differ. This Statement provides a general overview of our privacy practices:

1. Information Collected

While you access or use our Services, we collect information from and about you to ensure you a more personalized and relevant experience. We collect some information directly. Other information comes from different sources, including affiliated entities, business partners, and other independent third-party sources. When you use our Services by “clicking through” from a third-party site or when you visit third-party sites via our Services, those third-party sites may share information with us about your use of their service. Information collected may include the following:

We may also collect location information if you enable your Device feature for sending us such information. If you have uploaded photos tagged with location information, we may use your location information directly and/or share your location with third parties. We collect and share location information in order to provide you with relevant content, analyze your use of our Services, improve our Services, and provide contextual advertising or recommendations. For example, we may use your location to show you reviews of, hotels, restaurants, or attractions near where you enjoy leisure activities.

You can turn off the functionality that collects and shares location information. However, turning off location-sharing may affect certain features that we offer. If you have any questions about the privacy settings of your Device, we suggest you contact the manufacturer of your Device or your mobile service provider for help.

Please see the section on Cookies below for more information regarding the use of cookies and other technology described in this section, including regarding your choices relating to such technologies.

2. Information Uses

We commit to providing you with relevant content on our Services and respect the data privacy laws of the different jurisdictions where we operate. We use information about you to help you enjoy and use our Services, including in the following ways:

Some information about you is required for allowing us to provide you with relevant offerings from us, our affiliates, and our partners and to make you enjoy other benefits of being a Leisure & Experience user. Please review carefully the “Information Choices” section below with respect to your choices related to the collection and use of your information.

3. Information Sharing

In order to provide some of our Services, we may need to share information with certain other third parties, including our group of companies, in the following circumstances:

Third parties may only collect or access information as needed to perform their permitted functions.

Certain Device operating system versions permit you to opt-out of certain types of information sharing, including certain advertising networks. Please check your Device settings if you want to limit such tracking.

4. Information Choices

You have options with respect to the collection and use of your information.

Your options:

5. Information Transfers

We are a global company operating in many different jurisdictions. The transfer of your information to other countries will be carried out in accordance with applicable law.

6. Information Security

We implement appropriate administrative, technical, and physical security procedures to help protect your information. We only authorize specific employees to access personal information and they may do so only for permitted business functions. We use encryption when transmitting your information between your system and ours, and between our system and those of the parties with whom we share information. We also employ firewalls and intrusion detection systems to help prevent unauthorized access to your information. However, we cannot guarantee the security of information from unauthorized entry or use, hardware or software failure, or other circumstances outside of our control.

7. Information Retention

We will retain copies of your information for as long as you maintain your account or as necessary in connection with the purposes set out in this statement, unless applicable law requires a longer retention period. In addition, we may retain your information for the duration of any period necessary to establish, exercise or defend any legal rights.

8. Do Not Track Signals

Our website does not respond to “Do Not Track” (“DNT”) signal requests from browsers. This is due to the lack of a global standardized interpretation of the “Do Not Track” signals. Once the industry has settled on standards related to this issue, we may re-evaluate this approach.

9. Cookies and Browser Storage

We want to make your access to our Services as easy, efficient, and useful as possible. To this end, we use cookies and similar technologies. Our ultimate goal is to improve your experience, enhance site security, and show you relevant advertising.

Cookies consist of small text files that are automatically placed on your Device when you visit almost any website. Your internet browser stores such information which contains basic information about your internet use. Your browser sends these cookies back to a website every time you revisit it, so it can recognize your Device and improve your experience by, among other things, providing you with personalized content. We also use cookies to remember your login details, so you don’t have to re-enter them repeatedly when you use our Services. Other cookies help us understand your preferences. The cookies we use fall into three categories.

10. Cookie Consent Tool

We manage to give you full control of the Analytics and customization and advertising cookies. A Cookie Consent Tool allows you to review first and third-party cookies placed through our website and adjust your cookie settings, including whether or not to accept or decline such cookies.

You can access this Cookie Consent Tool at any time by clicking the “Cookie Consent” link at the bottom of every page or by modifying your preferences in our cookie banner. In addition, you can manage cookies through the settings of your internet browser. You can have the browser notify you when you receive a new cookie, delete individual cookies or delete all cookies.

The deletion of your cookies will alter or restrict your access to some functionality and areas of our Services might. Our use of any information we collect through cookies is subject to this Statement, which is linked on every page of our website.

11. Statement Changes and Notification

We may update this Statement in the future. For substantial changes, we communicate with you a communication about the changes, placing a notice on the website and/or posting an updated Statement on the website. We will indicate at the top of this Statement the date of update. We encourage you to check back from time to time to review the most current version and to periodically review this Statement for the latest information on our privacy practices.

12. Contact

If you have a data privacy request, such as a request to delete or access your data, or for general data privacy inquiries or questions concerning our Privacy and Cookies Statement, please email data@leisure-experience.com . 

13. Europe

This GDPR Statement applies to persons in the European Economic Area (“EEA”), including those based in the United Kingdom. This GDPR Statement supplements our Statement; however, where the Statement conflicts with the GDPR Statement, the GDPR Statement will prevail as to persons in the EEA.

Controller of Personal Information

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The contact details of our European Union and our United Kingdom representative are as follows:

data@leisure-experience.com

76 Rue du Comté

5140, Ligny (Belgium)

Your rights under GDPR

You have certain rights regarding your personal data. Your rights with respect to your own personal data include the following:

You will not have to pay a fee to access your personal data (or to exercise any of the other rights described in this Statement). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. In an effort to speed up our response, we may also contact you to ask you for further information in relation to your request. You can exercise several of your rights through the personal information section of your account. To exercise your other rights you can write to data@leisure-experience.com  .We will only use your personal data when the law allows us to. Pursuant to GDPR, we will use your personal data in one or more of the following circumstances:

International Transfers

Your personal data may be stored or transferred to countries outside the EEA for the purposes described in this Statement. When we store or transfer your personal data outside the EEA, we take the following precautions to ensure that your personal data is properly protected.

Whenever we store or transfer your personal data outside the EEA, we will do so in accordance with applicable law and we will ensure a similar degree of protection is afforded to it by implementing appropriate safeguards. Transfers of personal data are made:

By using our services, you understand that your personal data may be transferred to our facilities and those third parties with whom we share it as described in this Statement.

14. California

This CCPA Statement is provided pursuant to the California Consumer Privacy Act (“CCPA”) and applies to California residents and supplements our overall Statement with additional disclosures and rights.

Your rights under CCPA

As of January 1 2020, California law permits residents of California to request certain details about the sharing of their personal information with third-parties or affiliated companies for direct marketing purposes.

California residents may also take advantage of the following rights:

To take advantage of any of these rights, please contact us data@leisure-experience.com . We may need to verify your identity to enable us to process your request. We value your privacy and will not discriminate in response to your exercise of privacy rights. We will respond to your request within 45 days of receipt of your request, after proper verification, unless we need additional time, in which case we will let you know.

Disclosures

For purposes of compliance with the CCPA, in addition to the further details as described in the Statement, we make the following disclosures: